Privacy Policy

1. Introduction

Welcome to Rasilo Swad. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when using our website or ordering our products, including:

• Your name
• Phone number
• Email address
• Delivery address
• Order details
• Messages or inquiries you send to us

We may also collect limited technical information such as browser type, device information, IP address and website usage data.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and manage your orders.
• To arrange food delivery.
• To communicate with you about your order.
• To respond to questions and customer requests.
• To improve our website and services.
• To maintain website security.
• To provide information about our services when permitted.

4. Orders and Delivery

When you place an order with Rasilo Swad, we may need information such as your name, phone number and delivery location to process and complete your order.

This information may be shared with delivery personnel only when necessary to complete your delivery.

5. Payment Information

If online payment services are provided through our website, payment information may be processed by the relevant third-party payment service provider.

Rasilo Swad does not intentionally store complete credit or debit card information on its own website unless specifically required and securely supported by the applicable payment system.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve your experience.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7. Third-Party Services

Our website may use third-party services such as maps, payment providers, analytics tools, communication services, social media platforms or delivery services.

These third parties may process information according to their own privacy policies and terms.

8. Data Security

We take reasonable measures to protect the information provided to us against unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, legal, accounting and business requirements.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of information that we hold about you.

To make a privacy-related request, please contact us using the contact information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable requirements.

Any updated version will be posted on this page with the revised effective date.